Data Recovery Service

Our data recovery process begins with a free analysis of your hard drive. This will take approximately 5-20 minutes of your time and will be conducted while you wait.

No appointment is necessary at our main lab on Independence Blvd. from 6AM-3PM, Monday-Thursday or 6AM-Noon on Fridays; otherwise please call for appointment.

If you prefer, we also have a receiving location in Ballantyne, located at 3440 Toringdon Way, Suite 205. Drives may be dropped off from 9AM-5PM, Monday – Friday and we will have the evaluations complete within 24 hrs.

There is no charge for the Diagnostic evaluation

Based upon the customer description of the failure, in conjunction with visual and electronic tests, our data recovery technician will determine which measures are required to recover your data, estimated time of completion and an exact, upfront, no obligation cost. The quote that you receive will be all inclusive; there will never be any additional charges. 

When we receive approval to proceed with the recovery, the diagnostic technician will then assign your hard drive(s) to the appropriate area of our lab:

Physical/hardware issues(clean-room) - electronic/firmware issues(electronics lab) and drive imaging, or logical issues to our data reconstruction specialists.

This diagnostic technician will be a dedicated resource until the recovery is complete and can answer any questions that you may have throughout the data recovery process.

The final segment of the data recovery process is data verification, copying the data to the media of your choice, and out-processing.

All work is assigned as it is received and we make every attempt to maintain the flow. There are however, times when the flow may be interrupted such as hard drive read issues that can extend the data recovery process significantly or in the case of mission critical recoveries that necessitate completion ASAP.

In the unlikely event that your data is deemed unrecoverable, there will be no charge: No Data - No Fee

Unless requested otherwise, a copy of your data will be retained on our secure servers for 5 business days and then be securely wiped from our system; also at that time we will securely destroy any original data media and dispose of the original housing/parts.

Platforms

  • Linux®
  • UNIX™
  • Microsoft Windows®  
  • Apple/Macintosh® 
  • NetWare®
  • VMware®

Recovery Services

  • USB / Memory Cards
  • Laptops / Desktops
  • External Hard Drives
  • Solid State Drives
  • RAID/NAS

Secure

  • Strict Non-Disclosure
  • Chain of Custody Protocol
  • High Security Safekeeping
  • Confidentiality Agreement
  • Controlled Access 
  • Secure Location

Client Reviews

“The short: Calling Ron and his team was the best decision I could have made. Words like kind, respectful, prompt, and attentive come to mind. The long: My NAS crashed. I thought I lost my entire digital life. Forget about the files and documents one accumulates and all the music, I had 30 years of family pictures, some of who are no longer with us. I was in tears. I took my NAS to a big box store where I was given very robotic service by their "geeks" and was told it could cost me thousands of dollars, it would take at least a month (but I could leap to the front of the line for an extra $100) to even find out IF it was recoverable. I decided to look for someone local and thank God I found Carolina Data Recovery. Ron was able to confirm that the data was recoverable within 48 hours and had my data back to me within 72 hours. Beyond that, Ron took time to walk me though the process and listen to my concerns. Realizing I was a mess, Ron spent an hour on the phone with me explaining what I need to do going forward to ensure that this never happens again. Backing up your data IS important - hard lesson learned. I hope to never be in this situation again, but have comfort in knowing that Carolina Data Recovery has my back. ”
– M. Patel
“I researched a few places near me that are in the business of data recovery. When I called, I spoke with Mr. *** D****. He was optimistic that he could recover the data from our dead hard drive from our file server. He did not guarantee anything without an evaluation. I drove two hours and delivered the hard drive to him the next day personally. He checked the drive immediately while I waited. He was confident that his team could recover the data from the drive within 3 to 5 days. Surprisingly, Mr. D**** called me the next morning with the good news that his team had come in for an emergency job and completed the recovery on my hard drive during the night. They were able to recover 100% of the data. Mr. D**** was pleasant to work with. I hope I never need there services again, but If I do I would definitely work with them again. I would highly recommend.”
– Bobby M.
“I thought I had lost the last 15 years of my life in pictures, but they were able to recover them! Such a relief! Worth every penny!”
– Shannon M.
“Great company with fantastic service! My laptop was causing me terrible issues and I was terrified that all of the valuable data that was stored on it was gone forever. I went to several different companies for help with no solution to my problem. I finally found Carolina Data Recovery and they were able to recovery all of my data that I thought I had lost forever. Friendly staff and great recovery time. I highly recommend this company! ”
– C. Haynes
“Carolina Data Recovery saved the day! I had an external hard drive that contained all of my personal information and pictures over the last 3 years. This hard drive had crashed leaving me in a world of panic. Carolina Data Recovery specialists were able to fully recover my lost information, keeping me updated throughout the entire process. I highly recommend Carolina Data Recovery for all your data needs! ”
– J. Hawk
“Great service! Great company! After bringing my computer to three other companies - all who said my data was lost and gone forever - Carolina Data Recovery found and restored it as easy as 1 - 2 - 3. After all the ups and downs and horrors of computer problems, I'm so glad I found a place to go!”
– Anne Fiala
“We had a hard drive failure at work, and we didn't have a backup. We went to Ron for a free analysis and he verified there was an issue within 15 minutes. We've never had to deal with data recovery before, and he was willing to answer any questions. He got our data restored to a new drive within 2 days. Would definitely recommend.”
– Seth Allen

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