Data Recovery Service

Our data recovery process begins with a free analysis of your hard drive. This will take approximately 5-20 minutes of your time and will be conducted while you wait.

No appointment is necessary at our main lab on Independence Blvd. from 6AM-3PM, Monday-Thursday or 6AM-Noon on Fridays; otherwise please call for appointment.

If you prefer, we also have a receiving location in Ballantyne, located at 3440 Toringdon Way, Suite 205. Drives may be dropped off from 9AM-5PM, Monday – Friday and we will have the evaluations complete within 24 hrs.

There is no charge for the Diagnostic evaluation

Based upon the customer description of the failure, in conjunction with visual and electronic tests, our data recovery technician will determine which measures are required to recover your data, estimated time of completion and an exact, upfront, no obligation cost. The quote that you receive will be all inclusive; there will never be any additional charges. 

When we receive approval to proceed with the recovery, the diagnostic technician will then assign your hard drive(s) to the appropriate area of our lab:

Physical/hardware issues(clean-room) - electronic/firmware issues(electronics lab) and drive imaging, or logical issues to our data reconstruction specialists.

This diagnostic technician will be a dedicated resource until the recovery is complete and can answer any questions that you may have throughout the data recovery process.

The final segment of the data recovery process is data verification, copying the data to the media of your choice, and out-processing.

All work is assigned as it is received and we make every attempt to maintain the flow. There are however, times when the flow may be interrupted such as hard drive read issues that can extend the data recovery process significantly or in the case of mission critical recoveries that necessitate completion ASAP.

In the unlikely event that your data is deemed unrecoverable, there will be no charge: No Data - No Fee

Unless requested otherwise, a copy of your data will be retained on our secure servers for 5 business days and then be securely wiped from our system; also at that time we will securely destroy any original data media and dispose of the original housing/parts.

Platforms

  • Linux®
  • UNIX™
  • Microsoft Windows®  
  • Apple/Macintosh® 
  • NetWare®
  • VMware®

Recovery Services

  • USB / Memory Cards
  • Laptops / Desktops
  • External Hard Drives
  • Solid State Drives
  • RAID/NAS

Secure

  • Strict Non-Disclosure
  • Chain of Custody Protocol
  • High Security Safekeeping
  • Confidentiality Agreement
  • Controlled Access 
  • Secure Location

Client Reviews

“These guys/gals are really great. Ron was very professional and stayed in communication thru the entire process of our clients Data Recovery.”
– David P.
“I thought I had lost the last 15 years of my life in pictures, but they were able to recover them! Such a relief! Worth every penny!”
– Shannon M.
“Carolina Data Recovery is terrific. We lost a RAID 5 array with critical data and we needed to recover it quickly. We spoke with 3 different venders, and Ron made a big impression over the phone. We did not regret our choice. He worked with us on shipping and priority, and within three days of placing that call we had our data back in 3 days.. HIGHLY recommended. .”
– Jim B.

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