Recover Data from water/fire damaged hard drives

 

Time is of the essence; we need to begin the recovery process before any debris that has penetrated the case has time to dry and adhere to the media platters; most hard drives have multiple platter media stacks and trying to remove any contamination is compounded after the drive has completely dried. Circuitry corrosion can also be an issue, especially in solid state drives.

 

 

If you follow the steps below; no more/no less, in a timely manner, there is a very good possibility that we can recover all of your valuable data.

 

  1. Do not attempt to power on!!

    Water from flood and or fire residue is always contaminated with debris and particulate residue; water can & will penetrate the housing.

    Powering up a hard drive, even if it looks dry (after a water event) can cause irreparable damage to the read/write heads and/or media stack.
  2. Use a clean, lint free cloth; wipe any excess moisture from the drive & board.

    Rust/corrosion is the biggest concern here. Just lightly wipe the water from the drive & immediately place into a sealed zip lock baggie (no additional moisture in…none out.)
  3. Do not attempt to air dry hard drive or use hair dryer or other heat source.              
  4. Never attempt to open the hard drive housing.
  5. Immediately seal the hard drive in a zip lock baggie making sure that it seals tightly!!  
  6. Package the drive securely (at least 2” of padding) and ship in a box, not envelope
  7. Click here for shipping address & submittal form.
  8. Ship via overnight carrier & retain tracking number for delivery verification.

 

 ***You have enough to worry about – Let us take care of your valuable data***

We offer:

  1. Free hard drive data recovery evaluation
  2. Complimentary expedited service for all water/fire damaged hard drives
  3. Also, if the above procedures 1-8 are adhered to, we will credit incoming shipping charges to final recovery cost.
  4. All recoverable data will be returned via a free USB 3.0 flash drive or new hard drive (at our discretion)

Platforms

  • Linux®
  • UNIX™
  • Microsoft Windows®  
  • Apple/Macintosh® 
  • NetWare®
  • VMware®

Recovery Services

  • USB / Memory Cards
  • Laptops / Desktops
  • External Hard Drives
  • Solid State Drives
  • RAID/NAS

Secure

  • Strict Non-Disclosure
  • Chain of Custody Protocol
  • High Security Safekeeping
  • Confidentiality Agreement
  • Controlled Access 
  • Secure Location

Client Reviews

“I researched a few places near me that are in the business of data recovery. When I called, I spoke with Mr. *** D****. He was optimistic that he could recover the data from our dead hard drive from our file server. He did not guarantee anything without an evaluation. I drove two hours and delivered the hard drive to him the next day personally. He checked the drive immediately while I waited. He was confident that his team could recover the data from the drive within 3 to 5 days. Surprisingly, Mr. D**** called me the next morning with the good news that his team had come in for an emergency job and completed the recovery on my hard drive during the night. They were able to recover 100% of the data. Mr. D**** was pleasant to work with. I hope I never need there services again, but If I do I would definitely work with them again. I would highly recommend.”
– Bobby M.
“Carolina Data Recovery saved the day! I had an external hard drive that contained all of my personal information and pictures over the last 3 years. This hard drive had crashed leaving me in a world of panic. Carolina Data Recovery specialists were able to fully recover my lost information, keeping me updated throughout the entire process. I highly recommend Carolina Data Recovery for all your data needs! ”
– J. Hawk
“Great service! Great company! After bringing my computer to three other companies - all who said my data was lost and gone forever - Carolina Data Recovery found and restored it as easy as 1 - 2 - 3. After all the ups and downs and horrors of computer problems, I'm so glad I found a place to go!”
– Anne Fiala

Recent Posts

Data Recovery: The Unattainable Triangle

When considering hard drives, back-up systems, and data recovery three common considerations for the customer are cost, quality, and speed. How can the consumer get... [Read More]

Solid State Drives: Still Fragile Enough to Fail

Solid State Drives, or SSDs, have recently become more prominent in the tech field because of their many benefits. Given the lack of moving parts, use of chips, and ability to... [Read More]

Hard Drive Explanation

“Imagine an airplane flying at 5M miles per hour but only 1/16th inch above the ground on a highway with 100,00 lanes where the width of each lane is only a fraction of an inc... [Read More]

Charlotte Data Recovery Extends Special Offer for Flood Damaged Hard Drive Victims

At Carolina Data Recovery, we believe in being neighborly and extending a hand when there are people in need. Given the devastation that people are facing Carolina Data Recove... [Read More]

Charlotte Data Recovery Firm Provides Solutions for Hurricane Damaged Hard Drives

We here at Carolina Data Recovery are committed to helping preserve people’s precious data. That’s why, in light of Harvey and Irma, we are providing a special series of offer... [Read More]