Recover Data from water/fire damaged hard drives

 

Time is of the essence; we need to begin the recovery process before any debris that has penetrated the case has time to dry and adhere to the media platters; most hard drives have multiple platter media stacks and trying to remove any contamination is compounded after the drive has completely dried. Circuitry corrosion can also be an issue, especially in solid state drives.

 

 

If you follow the steps below; no more/no less, in a timely manner, there is a very good possibility that we can recover all of your valuable data.

 

  1. Do not attempt to power on!!

    Water from flood and or fire residue is always contaminated with debris and particulate residue; water can & will penetrate the housing.

    Powering up a hard drive, even if it looks dry (after a water event) can cause irreparable damage to the read/write heads and/or media stack.
  2. Use a clean, lint free cloth; wipe any excess moisture from the drive & board.

    Rust/corrosion is the biggest concern here. Just lightly wipe the water from the drive & immediately place into a sealed zip lock baggie (no additional moisture in…none out.)
  3. Do not attempt to air dry hard drive or use hair dryer or other heat source.              
  4. Never attempt to open the hard drive housing.
  5. Immediately seal the hard drive in a zip lock baggie making sure that it seals tightly!!  
  6. Package the drive securely (at least 2” of padding) and ship in a box, not envelope
  7. Click here for shipping address & submittal form.
  8. Ship via overnight carrier & retain tracking number for delivery verification.

 

 ***You have enough to worry about – Let us take care of your valuable data***

We offer:

  1. Free hard drive data recovery evaluation
  2. Complimentary expedited service for all water/fire damaged hard drives
  3. Also, if the above procedures 1-8 are adhered to, we will credit incoming shipping charges to final recovery cost.
  4. All recoverable data will be returned via a free USB 3.0 flash drive or new hard drive (at our discretion)

Platforms

  • Linux®
  • UNIX™
  • Microsoft Windows®  
  • Apple/Macintosh® 
  • NetWare®
  • VMware®

Recovery Services

  • USB / Memory Cards
  • Laptops / Desktops
  • External Hard Drives
  • Solid State Drives
  • RAID/NAS

Secure

  • Strict Non-Disclosure
  • Chain of Custody Protocol
  • High Security Safekeeping
  • Confidentiality Agreement
  • Controlled Access 
  • Secure Location

Client Reviews

“Carolina Data Recovery saved the day! I had an external hard drive that contained all of my personal information and pictures over the last 3 years. This hard drive had crashed leaving me in a world of panic. Carolina Data Recovery specialists were able to fully recover my lost information, keeping me updated throughout the entire process. I highly recommend Carolina Data Recovery for all your data needs! ”
– J. Hawk
“Great company with fantastic service! My laptop was causing me terrible issues and I was terrified that all of the valuable data that was stored on it was gone forever. I went to several different companies for help with no solution to my problem. I finally found Carolina Data Recovery and they were able to recovery all of my data that I thought I had lost forever. Friendly staff and great recovery time. I highly recommend this company! ”
– C. Haynes
“I thought I had lost the last 15 years of my life in pictures, but they were able to recover them! Such a relief! Worth every penny!”
– Shannon M.
“Carolina Data Recovery is terrific. We lost a RAID 5 array with critical data and we needed to recover it quickly. We spoke with 3 different venders, and Ron made a big impression over the phone. We did not regret our choice. He worked with us on shipping and priority, and within three days of placing that call we had our data back in 3 days.. HIGHLY recommended. .”
– Jim B.
“I researched a few places near me that are in the business of data recovery. When I called, I spoke with Mr. *** D****. He was optimistic that he could recover the data from our dead hard drive from our file server. He did not guarantee anything without an evaluation. I drove two hours and delivered the hard drive to him the next day personally. He checked the drive immediately while I waited. He was confident that his team could recover the data from the drive within 3 to 5 days. Surprisingly, Mr. D**** called me the next morning with the good news that his team had come in for an emergency job and completed the recovery on my hard drive during the night. They were able to recover 100% of the data. Mr. D**** was pleasant to work with. I hope I never need there services again, but If I do I would definitely work with them again. I would highly recommend.”
– Bobby M.
“These guys/gals are really great. Ron was very professional and stayed in communication thru the entire process of our clients Data Recovery.”
– David P.
“Great service! Great company! After bringing my computer to three other companies - all who said my data was lost and gone forever - Carolina Data Recovery found and restored it as easy as 1 - 2 - 3. After all the ups and downs and horrors of computer problems, I'm so glad I found a place to go!”
– Anne Fiala

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