Water Damaged Hard Drive

Harvey flooding forces new evacuations, as Houston braces for more rain

By Travis Fedschun Published August 28, 2017 Fox News

Tropical Storm Harvey, which made landfall late Friday as a Category 4 hurricane and has lingered dropping heavy rain as a tropical storm, sent devastating floods pouring into Houston on Sunday. The rising gray-green water chased thousands of people to rooftops or higher ground, and overwhelmed rescuers who could not keep up with the constant calls for help.”

With the recent devastation seen by hurricane Harvey, and the ever-looming threat of Irma, this Hurricane Season is proving to be a truly frightening time. With storms can come the possibility of flooding and water damage, so we here at Carolina Data Recovery wanted to take the opportunity to remind everyone about what to do should your hard drives become water damaged.

 

  1. Do not attempt to power on!!

    Water from flood and or fire residue is always contaminated with debris and particulate residue; water can & will penetrate the housing.

    Powering up a hard drive, even if it looks dry (after a water event) can cause irreparable damage to the read/write heads and/or media stack.
  2. Use a clean, lint free cloth; wipe any excess moisture from the drive & board.

    Rust/corrosion is the biggest concern here. Just lightly wipe the water from the drive & immediately place into a sealed zip lock baggie (no additional moisture in…none out.)
  3. Do not attempt to air dry hard drive or use hair dryer or other heat source.
  4. Never attempt to open the hard drive housing.
  5. Immediately seal the hard drive in a zip lock baggie making sure that it seals tightly!!  
  6. Package the drive securely (at least 2” of padding) and ship in a box, not envelope
  7. Click here for shipping address & submittal form.
  8. Ship via overnight carrier & retain tracking number for delivery verification.

If you, or someone you know, has a hard drive that was damaged by hurricanes this season we are offering free hard drive recovery evaluations, complimentary expedited service, and crediting incoming shipping costs from final recovery cost (should the above steps be followed). All recovered data will be returned via a USB 3.0 flash drive or a new hard drive, in accordance with customer wishes.

This Hurricane Season, please remember to stay safe and alert if you find yourself in an affected area. Should you ever get a damaged drive, contact us here at Carolina Data Recovery.

You have enough to worry about. Let us take care of your valuable data.


Platforms

  • Linux®
  • UNIX™
  • Microsoft Windows®  
  • Apple/Macintosh® 
  • NetWare®
  • VMware®

Recovery Services

  • USB / Memory Cards
  • Laptops / Desktops
  • External Hard Drives
  • Solid State Drives
  • RAID/NAS

Secure

  • Strict Non-Disclosure
  • Chain of Custody Protocol
  • High Security Safekeeping
  • Confidentiality Agreement
  • Controlled Access 
  • Secure Location

Client Reviews

“Great company with fantastic service! My laptop was causing me terrible issues and I was terrified that all of the valuable data that was stored on it was gone forever. I went to several different companies for help with no solution to my problem. I finally found Carolina Data Recovery and they were able to recovery all of my data that I thought I had lost forever. Friendly staff and great recovery time. I highly recommend this company! ”
– C. Haynes
“The short: Calling Ron and his team was the best decision I could have made. Words like kind, respectful, prompt, and attentive come to mind. The long: My NAS crashed. I thought I lost my entire digital life. Forget about the files and documents one accumulates and all the music, I had 30 years of family pictures, some of who are no longer with us. I was in tears. I took my NAS to a big box store where I was given very robotic service by their "geeks" and was told it could cost me thousands of dollars, it would take at least a month (but I could leap to the front of the line for an extra $100) to even find out IF it was recoverable. I decided to look for someone local and thank God I found Carolina Data Recovery. Ron was able to confirm that the data was recoverable within 48 hours and had my data back to me within 72 hours. Beyond that, Ron took time to walk me though the process and listen to my concerns. Realizing I was a mess, Ron spent an hour on the phone with me explaining what I need to do going forward to ensure that this never happens again. Backing up your data IS important - hard lesson learned. I hope to never be in this situation again, but have comfort in knowing that Carolina Data Recovery has my back. ”
– M. Patel
“I thought I had lost the last 15 years of my life in pictures, but they were able to recover them! Such a relief! Worth every penny!”
– Shannon M.
“I researched a few places near me that are in the business of data recovery. When I called, I spoke with Mr. *** D****. He was optimistic that he could recover the data from our dead hard drive from our file server. He did not guarantee anything without an evaluation. I drove two hours and delivered the hard drive to him the next day personally. He checked the drive immediately while I waited. He was confident that his team could recover the data from the drive within 3 to 5 days. Surprisingly, Mr. D**** called me the next morning with the good news that his team had come in for an emergency job and completed the recovery on my hard drive during the night. They were able to recover 100% of the data. Mr. D**** was pleasant to work with. I hope I never need there services again, but If I do I would definitely work with them again. I would highly recommend.”
– Bobby M.
“We had a hard drive failure at work, and we didn't have a backup. We went to Ron for a free analysis and he verified there was an issue within 15 minutes. We've never had to deal with data recovery before, and he was willing to answer any questions. He got our data restored to a new drive within 2 days. Would definitely recommend.”
– Seth Allen
“Great service! Great company! After bringing my computer to three other companies - all who said my data was lost and gone forever - Carolina Data Recovery found and restored it as easy as 1 - 2 - 3. After all the ups and downs and horrors of computer problems, I'm so glad I found a place to go!”
– Anne Fiala
“Carolina Data Recovery is terrific. We lost a RAID 5 array with critical data and we needed to recover it quickly. We spoke with 3 different venders, and Ron made a big impression over the phone. We did not regret our choice. He worked with us on shipping and priority, and within three days of placing that call we had our data back in 3 days.. HIGHLY recommended. .”
– Jim B.

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