Water Damaged Hard Drive

Harvey flooding forces new evacuations, as Houston braces for more rain

By Travis Fedschun Published August 28, 2017 Fox News

Tropical Storm Harvey, which made landfall late Friday as a Category 4 hurricane and has lingered dropping heavy rain as a tropical storm, sent devastating floods pouring into Houston on Sunday. The rising gray-green water chased thousands of people to rooftops or higher ground, and overwhelmed rescuers who could not keep up with the constant calls for help.”

With the recent devastation seen by hurricane Harvey, and the ever-looming threat of Irma, this Hurricane Season is proving to be a truly frightening time. With storms can come the possibility of flooding and water damage, so we here at Carolina Data Recovery wanted to take the opportunity to remind everyone about what to do should your hard drives become water damaged.

 

  1. Do not attempt to power on!!

    Water from flood and or fire residue is always contaminated with debris and particulate residue; water can & will penetrate the housing.

    Powering up a hard drive, even if it looks dry (after a water event) can cause irreparable damage to the read/write heads and/or media stack.
  2. Use a clean, lint free cloth; wipe any excess moisture from the drive & board.

    Rust/corrosion is the biggest concern here. Just lightly wipe the water from the drive & immediately place into a sealed zip lock baggie (no additional moisture in…none out.)
  3. Do not attempt to air dry hard drive or use hair dryer or other heat source.
  4. Never attempt to open the hard drive housing.
  5. Immediately seal the hard drive in a zip lock baggie making sure that it seals tightly!!  
  6. Package the drive securely (at least 2” of padding) and ship in a box, not envelope
  7. Click here for shipping address & submittal form.
  8. Ship via overnight carrier & retain tracking number for delivery verification.

If you, or someone you know, has a hard drive that was damaged by hurricanes this season we are offering free hard drive recovery evaluations, complimentary expedited service, and crediting incoming shipping costs from final recovery cost (should the above steps be followed). All recovered data will be returned via a USB 3.0 flash drive or a new hard drive, in accordance with customer wishes.

This Hurricane Season, please remember to stay safe and alert if you find yourself in an affected area. Should you ever get a damaged drive, contact us here at Carolina Data Recovery.

You have enough to worry about. Let us take care of your valuable data.


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Client Reviews

“These guys/gals are really great. Ron was very professional and stayed in communication thru the entire process of our clients Data Recovery.”
– David P.
“Great service! Great company! After bringing my computer to three other companies - all who said my data was lost and gone forever - Carolina Data Recovery found and restored it as easy as 1 - 2 - 3. After all the ups and downs and horrors of computer problems, I'm so glad I found a place to go!”
– Anne Fiala
“The short: Calling Ron and his team was the best decision I could have made. Words like kind, respectful, prompt, and attentive come to mind. The long: My NAS crashed. I thought I lost my entire digital life. Forget about the files and documents one accumulates and all the music, I had 30 years of family pictures, some of who are no longer with us. I was in tears. I took my NAS to a big box store where I was given very robotic service by their "geeks" and was told it could cost me thousands of dollars, it would take at least a month (but I could leap to the front of the line for an extra $100) to even find out IF it was recoverable. I decided to look for someone local and thank God I found Carolina Data Recovery. Ron was able to confirm that the data was recoverable within 48 hours and had my data back to me within 72 hours. Beyond that, Ron took time to walk me though the process and listen to my concerns. Realizing I was a mess, Ron spent an hour on the phone with me explaining what I need to do going forward to ensure that this never happens again. Backing up your data IS important - hard lesson learned. I hope to never be in this situation again, but have comfort in knowing that Carolina Data Recovery has my back. ”
– M. Patel

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