When shipping any type of media, and especially hard drives, it is extremely important that your media is packaged carefully to avoid any additional damage during shipment. Proper packaging will ensure a greater degree of recovery of your data. Three (3) easy steps will insure a safe delivery of your media to one of our facilities. 

1. If possible, wrap the media in an anti-static material.

2. Pack the media in a box twice the size of the media, using foam, bubble or any anti-shock / vibration material. This is to ensure that the media does not move around in the package during shipment.

3. Download the Service Request form below, print, complete, and include in the box.


Service Request form


Please ship or bring to:

Carolina Data Recovery
ATTN: Recovery Lab
7512 E. Independence Blvd, Suite# 100
Charlotte, NC 28227

You will be contacted when the media evaluation process is complete.


  • Linux®
  • UNIX™
  • Microsoft Windows®  
  • Apple/Macintosh® 
  • NetWare®
  • VMware®

Recovery Services

  • USB / Memory Cards
  • Laptops / Desktops
  • External Hard Drives
  • Solid State Drives


  • Strict Non-Disclosure
  • Chain of Custody Protocol
  • High Security Safekeeping
  • Confidentiality Agreement
  • Controlled Access 
  • Secure Location

Client Reviews

“These guys/gals are really great. Ron was very professional and stayed in communication thru the entire process of our clients Data Recovery.”
– David P.
“Carolina Data Recovery is terrific. We lost a RAID 5 array with critical data and we needed to recover it quickly. We spoke with 3 different venders, and Ron made a big impression over the phone. We did not regret our choice. He worked with us on shipping and priority, and within three days of placing that call we had our data back in 3 days.. HIGHLY recommended. .”
– Jim B.
“The short: Calling Ron and his team was the best decision I could have made. Words like kind, respectful, prompt, and attentive come to mind. The long: My NAS crashed. I thought I lost my entire digital life. Forget about the files and documents one accumulates and all the music, I had 30 years of family pictures, some of who are no longer with us. I was in tears. I took my NAS to a big box store where I was given very robotic service by their "geeks" and was told it could cost me thousands of dollars, it would take at least a month (but I could leap to the front of the line for an extra $100) to even find out IF it was recoverable. I decided to look for someone local and thank God I found Carolina Data Recovery. Ron was able to confirm that the data was recoverable within 48 hours and had my data back to me within 72 hours. Beyond that, Ron took time to walk me though the process and listen to my concerns. Realizing I was a mess, Ron spent an hour on the phone with me explaining what I need to do going forward to ensure that this never happens again. Backing up your data IS important - hard lesson learned. I hope to never be in this situation again, but have comfort in knowing that Carolina Data Recovery has my back. ”
– M. Patel

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