Recover Data from water/fire damaged hard drives

If you follow the steps below; no more/no less, in a timely manner, there is a very good possibility that we can recover all of your valuable data with our Charlotte hard drive water damage repair services.

Time is of the essence; we need to begin the recovery process before any debris that has penetrated the case has time to dry and adhere to the media platters; most hard drives have multiple platter media stacks and trying to remove any contamination is compounded after the drive has completely dried. Circuitry corrosion can also be an issue, especially in solid state drives.

1. Do not attempt to power on!

Water from flood and or fire residue is always contaminated with debris and particulate residue; water can & will penetrate the housing.

Powering up a hard drive, even if it looks dry (after a water event) can cause irreparable damage to the read/write heads and/or media stack.

2. Use a clean, lint free cloth; wipe any excess moisture from the drive & board

Rust/corrosion is the biggest concern here. Just lightly wipe the water from the drive & immediately place into a sealed zip lock baggie (no additional moisture in…none out.)

3. Do not attempt to air dry hard drive or use hair dryer or other heat source

4. Never attempt to open the hard drive housing

5. Immediately seal the hard drive in a zip lock baggie making sure that it seals tightly!

6. Package the drive securely (at least 2” of padding) and ship in a box, not envelope

7. Click here for shipping address & submittal form.

8. Ship via overnight carrier & retain tracking number for delivery verification

Hear What Our Clients Think

These guys/gals are really great. Ron was very professional and stayed in communication thru the entire process of our clients Data Recovery.
David P.

We had a hard drive failure at work, and we didn’t have a backup. We went to Ron for a free analysis and he verified there was an issue within 15 minutes. We’ve never had to deal with data recovery before, and he was willing to answer any questions. He got our data restored to a new drive within 2 days. Would definitely recommend.
Seth Allen

Carolina Data Recovery is terrific. We lost a RAID 5 array with critical data and we needed to recover it quickly. We spoke with 3 different venders, and Ron made a big impression over the phone. We did not regret our choice. He worked with us on shipping and priority, and within three days of placing that call we had our data back in 3 days.. HIGHLY recommended. .
Jim B.

Great company with fantastic service! My laptop was causing me terrible issues and I was terrified that all of the valuable data that was stored on it was gone forever. I went to several different companies for help with no solution to my problem. I finally found Carolina Data Recovery and they were able to recovery all of my data that I thought I had lost forever. Friendly staff and great recovery time. I highly recommend this company!
C. Haynes

Platforms

  • Linux®
  • UNIX™
  • Microsoft Windows®
  • Apple/Macintosh®
  • NetWare®
  • VMware®

    • Recovery Services

    • USB / Memory Cards
    • Laptops / Desktops
    • External Hard Drives
    • Solid State Drives
    • RAID/NAS

    Secure

    • Strict Non-Disclosure
    • Chain of Custody Protocol
    • High Security Safekeeping
    • Confidentiality Agreement
    • Controlled Access
    • Secure Location
    Services