Hard Drive is Clicking: What you should do right now?

Hard disk drives (HDDs) are the heart of computing. It’s what holds all of the precious data people collect, like photographs, business reports, and backups of your system. Losing that data is a possibility one event, that has the potential to be catastrophic to a person. Thankfully, there are many instances where hard drives give signs that they are on the cusp of failure. One such example is “The Click of Death”, a usually rhythmic, audible clicking that begins when the drive is active. So, what does it mean when your hard drive is clicking?

There are three things that are likely causing the clicking in the hard drive. First, the read/write head could be unable to find and pair up the information being searched for with the information on the platters. This causes the actuator arm to return the head to its dock quickly, forcibly, and often times repeatedly, making a clicking sound. Second, a mechanical failure in the read/write head or actuator arm may be causing contact between the platter and the head, and the clicking could be the precursor to a full crash. Lastly, a potential electrical failure in the actuator arm or read/write head could be causing a physical problem that will likely result in a crashed or damaged electrical system across the drive. 

With this in mind, what should be done to address the clicking? 

  1.  Begin by powering down the drive. Extended usage of a compromised drive usually results in further, more severe damage to the drive’s systems.
  2. Next, the cause will need to be diagnosed so that appropriate repairs can be made. This should be handled by a professional data recovery expert, so carefully pack the drive and take it into a trusted data recovery service provider. Whatever the cause, the average computer user is not equipped for properly analyzing and fixing the problem.
  3. Lastly, avoid attempts to fix the drive. Do not open the housing or attempt the various “home remedies” that can be found via a Google search. These solutions are rarely able to repair the root issue and often result in further damage to the drive itself.  

Here at Carolina Data Recovery we are ready to tackle any hard drive clicking problems our customers may have, and we will diagnose the cause for free. You have enough to worry about. Let us handle your precious data. 

 

Carolina Data Recovery
Your Southeast Data Recovery Expert
704-536-1717


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Client Reviews

“Great service! Great company! After bringing my computer to three other companies - all who said my data was lost and gone forever - Carolina Data Recovery found and restored it as easy as 1 - 2 - 3. After all the ups and downs and horrors of computer problems, I'm so glad I found a place to go!”
– Anne Fiala
“The short: Calling Ron and his team was the best decision I could have made. Words like kind, respectful, prompt, and attentive come to mind. The long: My NAS crashed. I thought I lost my entire digital life. Forget about the files and documents one accumulates and all the music, I had 30 years of family pictures, some of who are no longer with us. I was in tears. I took my NAS to a big box store where I was given very robotic service by their "geeks" and was told it could cost me thousands of dollars, it would take at least a month (but I could leap to the front of the line for an extra $100) to even find out IF it was recoverable. I decided to look for someone local and thank God I found Carolina Data Recovery. Ron was able to confirm that the data was recoverable within 48 hours and had my data back to me within 72 hours. Beyond that, Ron took time to walk me though the process and listen to my concerns. Realizing I was a mess, Ron spent an hour on the phone with me explaining what I need to do going forward to ensure that this never happens again. Backing up your data IS important - hard lesson learned. I hope to never be in this situation again, but have comfort in knowing that Carolina Data Recovery has my back. ”
– M. Patel
“I researched a few places near me that are in the business of data recovery. When I called, I spoke with Mr. *** D****. He was optimistic that he could recover the data from our dead hard drive from our file server. He did not guarantee anything without an evaluation. I drove two hours and delivered the hard drive to him the next day personally. He checked the drive immediately while I waited. He was confident that his team could recover the data from the drive within 3 to 5 days. Surprisingly, Mr. D**** called me the next morning with the good news that his team had come in for an emergency job and completed the recovery on my hard drive during the night. They were able to recover 100% of the data. Mr. D**** was pleasant to work with. I hope I never need there services again, but If I do I would definitely work with them again. I would highly recommend.”
– Bobby M.

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