Data Recovery Service

Our data recovery process begins with a free analysis of your hard drive from one of our experienced data recovery technicians in Charlotte. This will take approximately 5-20 minutes of your time and will be conducted while you wait.

No appointment is necessary at our main lab on Independence Blvd. from 6AM-3PM, Monday-Thursday or 6AM-Noon on Fridays; otherwise please call for appointment. We serve clients across the Carolinas, Virginia, Tennessee, and Georgia. 

If you prefer, we also have a receiving location in Ballantyne, located at 3440 Toringdon Way, Suite 205. Drives may be dropped off from 9AM-5PM, Monday – Friday and our Charlotte data recovery technicians will have the evaluations complete within 24 hrs.

There is no charge for the Diagnostic evaluation

Based upon the customer description of the failure, in conjunction with visual and electronic tests at our Charlotte facility, our data recovery technician will determine which measures are required to recover your data, estimated time of completion and an exact, upfront, no obligation cost. The quote that you receive will be all inclusive; there will never be any additional charges. 

When we receive approval to proceed with the recovery, the diagnostic technician will then assign your hard drive(s) to the appropriate area of our lab:

Physical/hardware issues(clean-room) - electronic/firmware issues(electronics lab) and drive imaging, or logical issues to our data reconstruction specialists.

This Charlotte data recovery technician will be a dedicated resource until the recovery is complete and they can answer any questions that you may have throughout the data recovery process.

The final segment of the data recovery process is data verification, copying the data to the media of your choice, and out-processing.

All work is assigned as it is received and we make every attempt to maintain the flow. There are however, times when the flow may be interrupted such as hard drive read issues that can extend the data recovery process significantly or in the case of mission critical recoveries that necessitate completion ASAP.

In the unlikely event that your data is deemed unrecoverable, there will be no charge: No Data - No Fee

Unless requested otherwise, a copy of your data will be retained on our secure servers for 5 business days and then be securely wiped from our system; also at that time we will securely destroy any original data media and dispose of the original housing/parts.


  • Linux®
  • UNIX™
  • Microsoft Windows®  
  • Apple/Macintosh® 
  • NetWare®
  • VMware®

Recovery Services

  • USB / Memory Cards
  • Laptops / Desktops
  • External Hard Drives
  • Solid State Drives


  • Strict Non-Disclosure
  • Chain of Custody Protocol
  • High Security Safekeeping
  • Confidentiality Agreement
  • Controlled Access 
  • Secure Location

Client Reviews

“Great company with fantastic service! My laptop was causing me terrible issues and I was terrified that all of the valuable data that was stored on it was gone forever. I went to several different companies for help with no solution to my problem. I finally found Carolina Data Recovery and they were able to recovery all of my data that I thought I had lost forever. Friendly staff and great recovery time. I highly recommend this company! ”
– C. Haynes
“The short: Calling Ron and his team was the best decision I could have made. Words like kind, respectful, prompt, and attentive come to mind. The long: My NAS crashed. I thought I lost my entire digital life. Forget about the files and documents one accumulates and all the music, I had 30 years of family pictures, some of who are no longer with us. I was in tears. I took my NAS to a big box store where I was given very robotic service by their "geeks" and was told it could cost me thousands of dollars, it would take at least a month (but I could leap to the front of the line for an extra $100) to even find out IF it was recoverable. I decided to look for someone local and thank God I found Carolina Data Recovery. Ron was able to confirm that the data was recoverable within 48 hours and had my data back to me within 72 hours. Beyond that, Ron took time to walk me though the process and listen to my concerns. Realizing I was a mess, Ron spent an hour on the phone with me explaining what I need to do going forward to ensure that this never happens again. Backing up your data IS important - hard lesson learned. I hope to never be in this situation again, but have comfort in knowing that Carolina Data Recovery has my back. ”
– M. Patel
“These guys/gals are really great. Ron was very professional and stayed in communication thru the entire process of our clients Data Recovery.”
– David P.

Recent Posts

Why Local Data Recovery Experts Are Right for You

... [Read More]

What is RAID Redundancy?

A RAID system links multiple drives together. Each drive has components that mirror the functions of other parts of other drives. The storage functions (i.e. reading and writi... [Read More]

4 Signs You've Been Hacked

In today’s modern times cyber security has never been more in the forefront of people’s minds. Being hacked is amongst the top concerns of anyone exposing themselves to the in... [Read More]

What To Do If Water Damages Your Hard Drive

Water Damage is amongst the top hard drive killer for most people; a quick spill and, as quickly as it happened... [Read More]

Data Recovery: The Unattainable Triangle

When considering hard drives, back-up systems, and data recovery three common considerations for the customer are cost, quality, and speed. How can the consumer get... [Read More]